ThinkReservations features a standard email layout that is clean and professional. An email that is sent to a guest is the culmination of several different settings working together. Below is a standard reminder email template from our fictitious property, The Viewpoint. Please note that the cancellation policy is an example only. See below for an understanding of the 8 points, as noted in the image. Email templates do support some HTML as well.
Our team uses your brand colors from your site and logo to be consistent with your brand.
The numbers below correspond with the numbered list below.
If you need to make changes to items 1, 2, 4, or 7, you can update the colors for your Email Layout. Let us know if you need help with that step!
We strongly recommend keeping your email templates concise. It's easy to want to include as much information as possible in your confirmation and reminder emails. However, the more information that you have, the more overwhelming it becomes for your guests. "Keep it simple" and clean. If you would like to include additional information, such as restaurant recommendations or suggested activities, we recommend a link to your online guidebook or section of your website where you can educate your guests.
Below are our standard templates, using the colors and logo of our sample property. Please note that the cancellation policy is a sample only.
Reservation Updated ⤵
Reservation Cancelled ⤵
Gift Certificate Delivery ⤵ Note the PDF certificate will be attached to this email.
Gift Certificate Receipt ⤵
There is no limit to the number of email templates that you have in your system, and it's easy to create them.
We also provide a standard blank template to use when you need to email your customer or guest, but you don't have an existing template to suit.