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Email Templates

ThinkReservations features a standard email layout that is clean and professional. An email that is sent to a guest is the culmination of several different settings working together. Below is a standard reminder email template from our fictitious property, The Viewpoint. Please note that the cancellation policy is an example only. See below for an understanding of the 8 points, as noted in the image. Email templates do support some HTML as well.

Our team uses your brand colors from your site and logo to be consistent with your brand.
 The numbers below correspond with the numbered list below.

1. Background color
2. Header background color
3. Logo as set in Email Rules in settings
4. Message body background color
5. Message text - The content of the email comes from the Email Templates in settings.
6. Social media icons - These are added automatically when you insert the appropriate URL in Social Media in settings.
7. Footer background color
8. Address, phone, and website - These are pulled from your information as set in Business Settings in settings.

If you need to make changes to items 1, 2, 4, or 7, you can update the colors for your Email Layout. Let us know if you need help with that step!

We strongly recommend keeping your email templates concise. It's easy to want to include as much information as possible in your confirmation and reminder emails. However, the more information that you have, the more overwhelming it becomes for your guests. "Keep it simple" and clean. If you would like to include additional information, such as restaurant recommendations or suggested activities, we recommend a link to your online guidebook or section of your website where you can educate your guests.

Create a New Email Template
Update an Existing Email Template
How to Email a Gift Certificate
More on Email Templates

Below are our standard templates, using the colors and logo of our sample property. Please note that the cancellation policy is a sample only.



Reservation Updated

Reservation Cancelled


Gift Certificate Delivery Note the PDF certificate will be attached to this email.

Gift Certificate Receipt

There is no limit to the number of email templates that you have in your system, and it's easy to create them.

We also provide a standard blank template to use when you need to email your customer or guest, but you don't have an existing template to suit.

Create a New Email Template
Update an Existing Email Template
How to Email a Gift Certificate
More on Email Templates


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