How to Reset Your Password

If you or an employee has forgotten the password associated with their account, simply follow the instructions below.

TABLE OF CONTENTS

• To update your (known) password
• Forgot Your Password?

Please note: You are required to change your password at least every 90 days!

To change your own password:

1. Log in to the account that needs to be changed or updated. 
2. Click Settings in the black bar at the top. 
3. Click the link to have the system send you an email to reset your password.
    
4. Find the email with the subject "Reset your password" from support@thinkreservations.com, and click the blue link. 
5. This link will take you to a new page. On this new page, you can change your password. You will need to enter the password twice to confirm. Passwords must be at least 8 characters. Make sure you don't have "Caps lock" on.
   Your password must contain:

   ⚬ At least 8 characters
   ⚬ At least 3 of the following:
   ⚬ Lower case letters (a-z)
   ⚬ Upper case letters (A-Z)
   ⚬ Numbers (0-9)
      ⚬ Special characters (ex. !@#*)

Click the Reset password at the bottom to complete the process. Test by logging into your account with your newly reset password, and note your password in a secure location.

Forgot Your Password?

 

1. From the login page, click the "Forgot password?" link. 
2. Once you click the link, you are taken to a new page. On this page, enter the email address that you use to log in to ThinkReservations. Your email address is your username.
   ⚬ If you enter an email address that isn't associated with a ThinkReservations account, it won't be delivered.
   ⚬ If your ThinkReservations account isn't associated with a real email address, it won't be delivered.
    
3. Click the Continue button. If you entered your ThinkReservations login email address, and it's a valid email, a password reset email will be sent to you to complete the process.
   
4. Find the email with the subject "Reset your password" from support@thinkreservations.com, and click the blue link as indicated in the below image.
    
5. Once you click the link, you will be taken to a page where you can change your password. You will need to enter the password twice to confirm. Passwords must be at least 8 characters long. Make sure you don't have "Caps lock" on.
   Your password must contain:

   ⚬ At least 8 characters
   ⚬ At least 3 of the following:
   ⚬ Lower case letters (a-z)
   ⚬ Upper case letters (A-Z)
   ⚬ Numbers (0-9)
      ⚬ Special characters (ex. !@#*)

6. Click the Reset password button the complete the process. Please log in with your new password.
   Store your password in a secure location.