Please visit our new help center at help.thinkreservations.comYou can also access this by clicking the ? button inside ThinkReservations.

Managing your gift shop

Managing your gift shop in ThinkReservations is easy. To start, make sure that all of your settings in ThinkReservations are configured properly. 

Create "Revenue Accounts" to bucket your sale items into groups for reports.

  • Click Chart of Accounts under "Business Configuration" in Settings.
  • All of your existing accounts are listed.
  • Click the New button at the top right.
  • Enter a name for the new account.
  • Repeat the process for each account you wish to create. You likely will want to create revenue accounts that match existing revenue accounts in your accounting software.


Optional: Create "Item Categories." Creating Item Categories can help with managing large numbers of items.

  • Click Item Categories under "Business Configuration" in Settings.
  • Click the New button at the top right.
  • Enter a name for the new Item Category
  • Repeat the process for each Item Category you wish to create. We recommend placing every item into an Item Category if you're going to use this optional feature so that nothing falls through the cracks. 

Note: Once you have assigned Item Categories, you will select the category first, and then the Item, when adding items to a bill or reservation.

Enter all gift shop items into Items.

  • Click Items under "Business Configuration" in Settings.
  • Click New Item at the bottom of your list of existing items to create a new item
  • Enter the details for the item. Be sure to include a Name, Price, and appropriate taxes, at least. Here you can also assign an item to a Revenue Account and an Item Category, if applicable.
  • If you wish to also sell this item online, Check the Upsell box and fill out the rest of the form.
  • When you are done, click the Save button at the bottom.
  • Repeat these steps for all the items that you would like to sell.

When you are ready to sell Gift Shop Items, you can add them to a Guest's existing bill by clicking the ADD plus sign button under the room. 

If the customer doesn't have a room, you can create a new blank invoice. How to Create a New Point of Sale Invoice. Our powerful reports will allow you to track your revenue for your gift shop items.

Create Packages (Optional)

If you have one or more "packages" that are collections of two or more items, you can create a package. Creating a package allows the items inside the package to be taxed differently and belong to different revenue accounts.

How to Create a Package

Sort Items/Packages

If you would like to change the sort order of your upsellable packages and items (as they display to guests in your Booking Engine and Upsell Portal, use the instructions here: Sort Upsell Items/Packages.

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