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Simple Email Edits

Your email templates can be customized using HTML code. Several other places in ThinkReservations support this HTML code as well! HTML code allows you to do many different things, including making text appear bold, italicized, or underlined, changing the color of your font, and inserting hyperlinks. Even if you've never used HTML before, after reviewing the instructions and examples in the table below, you'll be able to customize your emails to achieve the results you want. It's simple!

To edit your email templates, go to Settings > Email Templates and click on the template you'd like to edit. Once you know where you want your HTML code to go, you'll start with an opening tag, and finish with a closing tag. Text that is in between the two tags will be transformed.  

HTML Opening TagHTML Closing TagDescriptionExampleSample Code
<strong></strong>Bold textCancellation Policy:<strong>Cancellation Policy:</strong>
<em></em>Italic textCancellation Policy:<em>Cancellation Policy:</em>
<strong><em></em></strong>Bold and Italic textCancellation Policy:<em><strong>Cancellation Policy:</strong></em>
<font color="red"></font>Change the font colorCancellation Policy:<font color="red">Cancellation Policy:</font>
<center></center>Centered textCancellation Policy<center>Cancellation Policy</center>
<a href=""> </a>Clickable link to siteClick HERE to purchase a certificate.Click <a href="">HERE</a> to purchase a certificate.
<a href="${reservation.upsell_url}"></a>Upsell Portal LinkClick here to enhance your stay <a href="${reservation.upsell_url}">Click here to browse!</a>
<img src="image.jpg" />
In-line image<img src="" />
<a href=""><img src="" /></a>Clickable image to site<a href=""><img src=""></a>


Bulleted list

  • No smoking
  • No children under 12
  • No pets

<li>No smoking</li>
<li>No children under 12</li>
<li>No pets</li>

You can preview your work for email templates by selecting the email template you wish to see and clicking the green Customize button on the bottom left of any bill (assuming there is an email address on file for the customer).


  • Note that text messages do not support HTML code!

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